Passengers typically choose Jet2 for the price, not the services. Food and beverages are for sale at reasonable prices. Social media generally has nothing but consistent praise for Jet2’s flight staff, who are often described as friendly and competent.
Every passenger flying with Jet2 between EU countries or between an EU country and a Non-EU country has the right to claim compensation from the airline when the flight is delayed beyond a limit. The Regulation (EC) No. 261/2004 protects air passenger rights.
Jet2 is a well-known low-cost airline in the United Kingdom. It’s headquartered at Leeds Bradford Airport. It operates over 60 aircrafts and services nearly 30 destinations across 9 countries in Europe.
If your Jet2 flight is delayed by 3 hours or more, you’re entitled to compensation. The amount of compensation you can claim from the airline depends on the length of the flight.
- On short-haul flights, which under 1,500 km, you can claim up to €250 for a delay of 3 hours.
- On medium-haul flights, which are between 1,500 km and 3,500 km, you can claim up to €400 for a delay of more than 3 hours.
- On long-haul flights, which are over 3,500 km, you can claim up to €600 for a delay of more than 4 hours. In case the delay on a long-haul flight is between 3 and 4 hours, then you can claim up to €300.
Besides paying you this compensation, the airline is also obligated to provide you with food and drinks, when the flight is delayed more than 2 hours. In case they can’t or don’t provide refreshments, save all the receipts for food and drinks you purchase. You can ask for a reimbursement later on.
The airline is also supposed to provide you with the means to make a call or email if the flight is delayed for more than 2 hours.
To file a claim with Jet 2, you will have to fill out this web form. You will have to enter your personal information such as name and address, flight details such as booking reference number, flight number and flight date and details of your claim. In the claim details section, you will have to provide details about the length of delay, length of flight, reason for delay, etc. You will also have upload a copy of the boarding pass or booking confirmation and any other documents supporting your claim. You can simply take photo of your boarding pass with your smartphone and upload it. Hence, it’s important that you save all flight related documents as well as receipts, when your flight is delayed or cancelled.
Alternatively, you can directly write to the Jet2 EC 261/2004 Team at PO Box 284, Leeds, LS11 1GE. Make sure you include your address, booking reference and copy of your boarding pass, with your claim request. To claim reimbursements, you can write to the Jet2 customer service team at [email protected].
Learn more about Jet2’s policies regarding delays and other flight disruptions here.
If Jet2 ignores your claims or offers you a much lower amount as compensation or if you’re facing any other difficulties in the claim process, then you can get in touch with us. We have helped hundreds of air passengers successfully receive the correct amount of compensation from Jet2.